Personal Profile
The Caelum White Experience
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At Caelum White, our clients are at the heart of everything we do. From design to delivery, we are devoted to providing an experience defined by elegance, attentiveness, and care.
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Our Customer Care Team is available to assist with order inquiries, product guidance, and post-purchase support. Whether you have a question about sizing, customization, or care instructions, we are here to ensure your experience is seamless and satisfying.
Please contact us at sales@Caelumwhite.com or through our Contact page.
Messages are typically answered within 1–2 business days.
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Customer Care Hours
Monday – Friday | 10:00 AM – 6:00 PM (EST)
Closed on weekends and holidays
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Every interaction with Caelum White is treated with the same attention to detail that defines our collections — ensuring that your journey with us is as refined and timeless as the pieces we create.
Refund/Return Policy
Caelum White Return & Exchange Policy
Every Caelum White garment is crafted to embody refined elegance and exclusivity. Because each piece is made to order, all sales are final. We do not accept returns, exchanges, or cancellations once an order has been confirmed.
We kindly encourage you to review sizing, product details, and care instructions prior to purchase to ensure the perfect fit and experience.
In the rare instance your item arrives damaged or defective, please contact our Client Care Team within 3 business days of delivery at [insert your email]. Include your order number and clear photographs of the concern. Our team will promptly review your claim and guide you through next steps.
By placing an order with Caelum White, you acknowledge and agree to these terms of sale. Each piece represents our commitment to craftsmanship, exclusivity, and timeless style.
Pre-Order Shipping Policy
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Each Caelum White piece is made to order with meticulous craftsmanship and care. Please allow 4–6 weeks for production and processing before your order ships.
Once your order has been completed, you will receive a confirmation email with tracking details. Please note that processing times are separate from shipping transit times.
Domestic Shipping
All domestic orders are shipped via a trusted carrier with tracking. Delivery typically occurs within 3–7 business days after dispatch, depending on location.
International Shipping
International orders may take longer due to customs clearance and regional delivery variations. Any customs fees, duties, or taxes are the responsibility of the recipient.
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Shipping Address
Please ensure your shipping address is accurate and complete at the time of checkout. Caelum White is not responsible for delays or losses caused by incorrect or incomplete addresses.
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Lost or Damaged Packages
If your order is lost or arrives damaged, please contact our Client Care Team within 3 business days of delivery with your order number and photos (if applicable). We will review your concern and assist in resolving the matter promptly.
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By placing an order with Caelum White, you acknowledge and agree to our shipping terms. Every piece is prepared and packaged with the utmost attention to detail to ensure it arrives beautifully and securely.
